Terms of service

HEAVENLY GLOW™

TERMS OF SERVICE

Last Updated: 8 September 2026

Welcome to HEAVENLY GLOW™. These Terms of Service (“Terms”) govern your use of our website, your purchase of our products, and your relationship with HEAVENLY GLOW™.

By accessing our website or purchasing from us, you agree to these Terms. Please read them carefully before placing an order.

Nothing in these Terms is intended to remove, restrict, or override any rights you may have under applicable South African consumer-protection legislation.

1. ABOUT HEAVENLY GLOW™

HEAVENLY GLOW™ is an online beauty and skincare business operating in South Africa.

Our products are intended to support personal beauty, skincare, and self-care routines.

We aim to provide accurate product information, reasonable customer service, and a secure online shopping experience.

2. ACCEPTANCE OF THESE TERMS

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You will use our website and products lawfully.

  • You will not use our website for fraudulent, abusive, or unlawful purposes.

  • You agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

3. USE OF OUR WEBSITE

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of our website.

  • Submit false or misleading information.

  • Use our website to conduct fraudulent transactions.

  • Copy, reproduce, modify, or exploit our website content without permission.

  • Introduce malicious software, viruses, or harmful code.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, colours, sizes, and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your screen or device.

  • Product packaging may occasionally differ from photographs.

  • Manufacturers may make reasonable changes to packaging or product appearance.

  • Availability and specifications may change without notice.

These differences do not affect your statutory consumer rights where applicable.

5. BEAUTY AND SKINCARE RESULTS

Our products are designed to support beauty and skincare routines.

Individual results may vary depending on factors including skin type, usage, routine, age, lifestyle, and other individual circumstances.

Unless expressly stated otherwise, we do not guarantee specific cosmetic results, such as a particular degree of lifting, tightening, reduction of wrinkles, or improvement in skin appearance.

Our products should not be considered a substitute for professional medical advice, diagnosis, or treatment.

6. PRODUCT SAFETY AND CUSTOMER RESPONSIBILITY

You are responsible for reading and following all product instructions, warnings, usage directions, and safety information supplied with your product.

You agree to:

  • Use products only for their intended purpose.

  • Follow the manufacturer's instructions.

  • Stop using a product if you experience significant irritation, pain, discomfort, or an unexpected reaction.

  • Keep products away from children where appropriate.

  • Avoid using products in ways not recommended by the manufacturer.

  • Take reasonable care of products after delivery.

Where a product requires specific precautions, you are responsible for following those precautions.

Nothing in this section limits any legal rights you may have if a product is defective, unsafe, or otherwise fails to comply with applicable law.

7. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is subject to:

  • Product availability.

  • Successful payment.

  • Accurate customer information.

  • Our ability to fulfil the order.

We reserve the right to refuse, cancel, or limit an order where there is a legitimate reason, including suspected fraud, pricing errors, technical errors, stock problems, or payment issues.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order, subject to applicable law.

8. CUSTOMER INFORMATION

You are responsible for providing accurate:

  • Name

  • Delivery address

  • Telephone number

  • Email address

  • Payment information

  • Other information required to fulfil your order

HEAVENLY GLOW™ is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned to us because incorrect delivery information was provided, additional delivery costs may apply before the order can be resent, to the extent permitted by law.

9. PRICES

All prices displayed on our website are stated in South African Rand (ZAR), unless otherwise indicated.

We reserve the right to correct genuine pricing or listing errors.

If an obvious pricing error occurs and you have not yet received the product, we may contact you regarding the correct price or cancel the affected order and provide an appropriate refund.

Prices may change without prior notice, but changes will not affect an order that has already been validly accepted and paid for, except where permitted by law.

10. PAYMENT

Payment must be successfully completed before an order is processed unless we expressly offer another payment method.

We may use third-party payment providers to process transactions.

By completing a purchase, you confirm that you are authorised to use the selected payment method.

We reserve the right to delay or cancel an order where payment cannot be verified or where a transaction appears fraudulent.

11. DELIVERY

We aim to process and dispatch orders within the estimated timeframe displayed on our website.

Delivery times are estimates and may be affected by:

  • Courier delays

  • Public holidays

  • Weather

  • Incorrect customer information

  • Remote delivery locations

  • High order volumes

  • Events outside our reasonable control

We will make reasonable efforts to assist customers where delivery problems occur.

Where a third-party courier is used, we are not responsible for delays caused solely by circumstances outside our reasonable control, but this does not remove any rights you may have under applicable consumer law.

12. RISK AND DELIVERY

We will take reasonable steps to ensure that your order is properly packaged and handed to the applicable delivery service.

You should inspect your package when it arrives.

If your package appears visibly damaged, you should notify us as soon as reasonably possible and, where practical, take photographs of the packaging and product.

Nothing in this section limits your statutory rights regarding defective, damaged, unsafe, or incorrectly supplied goods.

13. RETURNS, REFUNDS AND EXCHANGES

Our Return & Refund Policy forms part of these Terms.

Depending on the circumstances, customers may have rights relating to:

  • Cooling-off periods applicable to qualifying online transactions.

  • Defective products.

  • Unsafe products.

  • Products that do not correspond with the order.

  • Damaged products.

  • Missing components.

  • Other rights provided by applicable South African consumer law.

Customers should review our Return & Refund Policy before purchasing.

Where a return is requested, we may require reasonable information or evidence to assess the request, such as photographs, order information, or a description of the issue.

We will not use our return procedures to unlawfully restrict statutory consumer rights.

14. CHANGE-OF-MIND RETURNS

Where applicable, qualifying customers may exercise cancellation or cooling-off rights available under South African law.

Products returned because of a change of mind may be subject to reasonable conditions where permitted by law, including requirements relating to:

  • Product condition

  • Original packaging

  • Hygiene

  • Personal use

  • Damage caused after delivery

Where a product is defective or otherwise covered by statutory consumer protections, these conditions will not be applied in a manner that unlawfully removes those rights.

15. PERSONAL-USE AND HYGIENE PRODUCTS

For hygiene and safety reasons, certain beauty or skincare products may not be eligible for change-of-mind returns once opened, used, or removed from sealed packaging, where permitted by applicable law.

This may include products that come into direct contact with:

  • Skin

  • Face

  • Hair

  • Mouth

  • Body

This does not affect a customer's legal rights relating to defective, unsafe, or incorrectly supplied products.

16. PRODUCTS DAMAGED THROUGH MISUSE

We are not responsible for damage caused by:

  • Incorrect use

  • Failure to follow instructions

  • Accidental damage

  • Neglect

  • Unauthorised modification

  • Using a product for an unintended purpose

  • Improper cleaning or storage

  • Normal wear and tear where applicable

Where appropriate, we may request information or photographs to determine whether a reported issue appears to result from a product defect or customer misuse.

17. FRAUDULENT OR ABUSIVE CLAIMS

HEAVENLY GLOW™ takes fraudulent activity seriously.

We reserve the right to investigate suspicious claims involving:

  • False damage reports

  • False claims that an order was never received

  • Repeated fraudulent refund requests

  • Product substitution or return of a different product

  • Deliberate damage to products

  • Payment fraud

  • Chargeback abuse

  • False personal information

Where permitted by law, we may refuse future transactions or take appropriate legal or administrative action where fraud or abuse is reasonably suspected.

Nothing in this section prevents a customer from exercising a genuine statutory right.

18. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is an issue with an order or payment, we encourage you to contact HEAVENLY GLOW™ first so that we can investigate and attempt to resolve the matter.

Customers should not submit false or misleading chargeback claims.

Where a chargeback is initiated, we may provide the relevant payment provider with appropriate records relating to the transaction, including order information, payment records, delivery information, and communications, where legally permitted.

This does not affect a customer's lawful rights to dispute an unauthorised or fraudulent transaction.

19. PROMOTIONS AND DISCOUNTS

Promotional offers may be subject to additional terms.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Discount codes may have expiry dates.

  • Some products may be excluded.

  • We may limit promotional quantities.

  • Discount codes may not be sold or transferred.

  • Promotional offers may be withdrawn where required due to genuine errors or circumstances beyond our reasonable control.

Any promotion will remain subject to applicable consumer-protection laws.

20. INTELLECTUAL PROPERTY

All content on the HEAVENLY GLOW™ website, including:

  • Logos

  • Branding

  • Product photographs

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layouts

  • Images

  • Product descriptions

is owned by or licensed to HEAVENLY GLOW™ unless otherwise stated.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without written permission.

21. CUSTOMER REVIEWS AND SUBMITTED CONTENT

If you submit a review, photograph, testimonial, video, or other content to HEAVENLY GLOW™, you confirm that:

  • You have the right to submit the content.

  • The content is truthful to the best of your knowledge.

  • The content does not infringe another person's rights.

  • The content is not unlawful, threatening, abusive, defamatory, or fraudulent.

By submitting content, you grant HEAVENLY GLOW™ permission to use, reproduce, display, and publish that content for legitimate marketing and business purposes, subject to applicable law.

We reserve the right to remove content that we reasonably consider inappropriate, misleading, fraudulent, or unlawful.

22. THIRD-PARTY SERVICES

Our website may use third-party services, including:

  • Payment providers

  • Delivery companies

  • Shopify

  • Analytics services

  • Marketing services

  • Other technology providers

Third-party services may have their own terms and privacy policies.

HEAVENLY GLOW™ is not responsible for independent failures of third-party services outside our reasonable control, subject to your rights under applicable law.

23. WEBSITE AVAILABILITY

We aim to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Uninterrupted

  • Completely secure

  • Free from technical problems

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances beyond our control.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, HEAVENLY GLOW™ will not be liable for losses that are:

  • Caused by misuse of a product.

  • Caused by failure to follow product instructions.

  • Caused by inaccurate information supplied by the customer.

  • Caused by events outside our reasonable control.

  • Indirect or consequential losses that are not reasonably foreseeable.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits your statutory rights as a consumer.

25. CUSTOMER INDEMNITY

To the extent permitted by law, you agree to be responsible for losses or reasonable costs suffered by HEAVENLY GLOW™ resulting from your unlawful use of our website, fraudulent activity, deliberate misuse of our services, or violation of these Terms.

This section does not apply where the loss was caused by HEAVENLY GLOW™'s own unlawful conduct or negligence.

26. PRIVACY AND PERSONAL INFORMATION

We may collect and process personal information necessary to operate our business and fulfil orders.

This may include information such as:

  • Name

  • Contact information

  • Delivery information

  • Order history

  • Payment-related information

  • Communications with our business

We aim to handle personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

Please review our Privacy Policy for more information.

27. CHILDREN

Our website is not intended to encourage children to make purchases without appropriate parental or guardian involvement.

Where applicable, a parent or legal guardian should supervise purchases made by minors.

28. EVENTS OUTSIDE OUR CONTROL

HEAVENLY GLOW™ will not be responsible for delays or failures caused by circumstances reasonably outside our control, including:

  • Natural disasters

  • Severe weather

  • Fires

  • Floods

  • Power failures

  • Internet outages

  • Courier disruptions

  • Strikes

  • Government action

  • Civil unrest

  • Supplier disruptions

  • Major technical failures

  • Other events beyond our reasonable control

We will make reasonable efforts to resume normal operations as soon as practical.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, website, or applicable legal requirements.

The latest version will be published on our website.

Changes will not retrospectively remove rights that have already accrued to a customer under applicable law.

30. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and remedies available to the parties.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer-protection legislation.

31. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or removed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

32. ENTIRE AGREEMENT

These Terms, together with our applicable policies, product information, and other terms displayed on our website, form the agreement governing your use of HEAVENLY GLOW™'s website and purchase of our products, subject to applicable law.

33. CONTACT US

If you have questions regarding these Terms, an order, a product, a return, or a complaint, please contact us:

HEAVENLY GLOW™
Email: heavenlyglow.co.za
WhatsApp: 0615805717
Business Address: 5 Ametis St, Farramere
South Africa

Where Your Natural Glow Begins.

IMPORTANT LEGAL NOTE

These Terms are intended as a strong, customer-friendly business template for a South African online store. They should not be used to remove or restrict rights that cannot legally be excluded.

Before publishing the policy, it is recommended that a South African attorney review it, particularly the provisions relating to the Consumer Protection Act, Electronic Communications and Transactions Act, POPIA, returns, refunds, liability, and consumer disputes.