Privacy policy

HEAVENLY GLOW™

PRIVACY POLICY

Last Updated: 8 September 2026

At HEAVENLY GLOW™, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, how we protect it, and what rights you may have under applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using our website or purchasing from HEAVENLY GLOW™, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

This Privacy Policy applies to the website and online services operated by:

HEAVENLY GLOW™

Business Address: 5 Ametis St, Farramere, South Africa
WhatsApp: 0615805717
Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

For purposes of applicable privacy legislation, HEAVENLY GLOW™ may act as the responsible party in relation to personal information that we collect and process.

2. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect certain personal information.

This may include:

Personal and contact information

  • Full name

  • Email address

  • Telephone or mobile number

  • Delivery address

  • Billing address

  • Postal code

  • Other information you voluntarily provide to us

Order information

When you purchase from us, we may collect information relating to:

  • Products purchased

  • Order number

  • Order date

  • Order value

  • Delivery information

  • Returns and refunds

  • Customer-service communications

Payment information

Payments may be processed by third-party payment providers.

Where payment is processed through a third-party provider, HEAVENLY GLOW™ may receive information necessary to confirm and manage the transaction.

We do not intentionally request or store your complete payment-card number, CVV, PIN, or online banking password.

You should never send your full payment-card details, passwords, PINs, or banking credentials to us through email, WhatsApp, social media, or any other communication channel.

3. INFORMATION YOU PROVIDE VOLUNTARILY

You may provide personal information when you:

  • Create an account;

  • Place an order;

  • Subscribe to marketing communications;

  • Contact customer support;

  • Request a return or refund;

  • Submit a product review;

  • Participate in a promotion;

  • Contact us through WhatsApp, email, or social media; or

  • Otherwise communicate with HEAVENLY GLOW™.

You are responsible for ensuring that information you provide to us is reasonably accurate and up to date.

4. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Website interactions;

  • Approximate location information derived from technical data;

  • Referring website;

  • Date and time of visits; and

  • Other technical or usage information.

This information may be collected through our website platform, analytics services, cookies, pixels, or similar technologies.

5. HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business purposes, including to:

  • Process and fulfil orders;

  • Process payments;

  • Arrange delivery;

  • Provide customer support;

  • Communicate with you regarding your order;

  • Process returns, refunds, and exchanges;

  • Respond to questions and complaints;

  • Verify transactions;

  • Prevent fraud and abuse;

  • Improve our website and products;

  • Analyse website usage;

  • Maintain website security;

  • Comply with legal obligations;

  • Maintain business and accounting records; and

  • Provide marketing communications where permitted by law.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

6. MARKETING COMMUNICATIONS

Where permitted by law, HEAVENLY GLOW™ may send promotional communications about products, special offers, discounts, or other business updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Even if you unsubscribe from promotional communications, we may still send essential transactional communications relating to your orders, payments, deliveries, returns, refunds, or other services you have requested.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies to:

  • Keep our website functioning;

  • Remember certain preferences;

  • Understand how customers use our website;

  • Improve website performance;

  • Measure marketing effectiveness;

  • Provide relevant advertising; and

  • Improve the overall customer experience.

Some cookies may be placed by third-party services used by our website.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of our website.

8. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

HEAVENLY GLOW™ uses third-party technology and service providers to operate our online store and provide services to customers.

These may include providers involved in:

  • Website hosting;

  • E-commerce functionality;

  • Payment processing;

  • Shipping and delivery;

  • Analytics;

  • Marketing;

  • Email communication;

  • Customer support; and

  • Website security.

Our online store may be operated using Shopify and information may therefore be processed through Shopify's systems and infrastructure.

Third-party providers may process personal information on our behalf or independently in accordance with their own privacy policies and applicable laws.

We take reasonable steps to use reputable service providers and to protect information shared with them.

9. PAYMENT PROCESSING

When you make a payment, the payment may be processed through a third-party payment provider.

Payment providers may collect and process information necessary to:

  • Authorise payments;

  • Prevent fraudulent transactions;

  • Process refunds;

  • Verify transactions; and

  • Comply with financial and legal requirements.

HEAVENLY GLOW™ does not intentionally store complete payment-card information on our own systems where payment processing is handled by a third-party provider.

Customers should review the applicable payment provider's privacy policy for information about how that provider processes personal information.

10. DELIVERY COMPANIES

To fulfil your order, we may provide relevant information to a courier or delivery service.

This may include:

  • Your name;

  • Telephone number;

  • Delivery address;

  • Order information; and

  • Information reasonably necessary to complete delivery.

This information is shared only to the extent reasonably necessary to fulfil the delivery or provide the requested service.

11. WHEN WE MAY SHARE PERSONAL INFORMATION

We may share personal information where reasonably necessary with:

  • Payment providers;

  • Courier and delivery companies;

  • Website and technology providers;

  • Hosting providers;

  • Analytics providers;

  • Marketing and communication providers;

  • Customer-support providers;

  • Professional advisers;

  • Legal or regulatory authorities where required; and

  • Other service providers necessary to operate our business.

We do not sell your personal information as a business practice.

We may disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect our legal rights, customers, website, or business.

12. FRAUD PREVENTION AND SECURITY

We may process personal information to detect and prevent:

  • Fraudulent transactions;

  • Stolen payment methods;

  • False refund claims;

  • Abuse of promotions;

  • Account abuse;

  • Suspicious orders;

  • Chargeback fraud; and

  • Other unlawful activity.

Where reasonably necessary and legally permitted, information may be shared with payment providers, delivery providers, professional advisers, law-enforcement authorities, or other relevant parties for investigation or prevention purposes.

13. CUSTOMER REVIEWS, PHOTOS AND TESTIMONIALS

If you voluntarily submit a review, photograph, testimonial, video, or other content to HEAVENLY GLOW™, we may use that content for legitimate business and marketing purposes where permitted by law and subject to any permissions or terms applicable to that submission.

You should avoid including sensitive personal information about yourself or another person in a public review or photograph.

If you do not want us to use submitted content for marketing purposes, please contact us.

14. HOW WE PROTECT YOUR INFORMATION

HEAVENLY GLOW™ takes reasonable technical and organisational steps to protect personal information against:

  • Unauthorised access;

  • Accidental loss;

  • Misuse;

  • Unauthorised disclosure;

  • Destruction; and

  • Unauthorised alteration.

However, no online system can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet carries some inherent security risks.

We will take reasonable steps to respond to security incidents in accordance with applicable law.

15. DATA BREACHES

If HEAVENLY GLOW™ becomes aware of a security compromise involving personal information and applicable law requires notification, we will take reasonable steps to investigate and respond to the incident.

Where required by law, affected individuals and/or the Information Regulator may be notified in accordance with applicable requirements.

16. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted by law.

Certain information may need to be retained for longer periods for:

  • Accounting;

  • Tax;

  • Legal;

  • Fraud prevention;

  • Dispute resolution;

  • Customer-service;

  • Business-record; or

  • Regulatory purposes.

When information is no longer reasonably required, we may securely delete, destroy, anonymise, or otherwise dispose of it where appropriate.

17. YOUR RIGHTS UNDER POPIA

Subject to applicable legal limitations, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information where legally appropriate;

  • Object to certain processing;

  • Withdraw consent where processing is based on consent;

  • Request information about how your personal information is processed;

  • Complain about the processing of your personal information; and

  • Exercise other rights available under applicable privacy legislation.

To exercise a right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

We will not request unnecessary sensitive information solely for the purpose of verifying an ordinary privacy request.

18. WITHDRAWING CONSENT

Where we rely on your consent to process personal information, you may withdraw that consent, subject to applicable legal requirements.

Withdrawing consent will not necessarily affect processing that was lawfully carried out before the withdrawal.

In some circumstances, we may continue processing information where another lawful basis or legal obligation applies.

19. INFORMATION ABOUT OTHER PEOPLE

If you provide HEAVENLY GLOW™ with personal information belonging to another person, such as a recipient of a gift, you should ensure that you are authorised to provide that information.

You should not provide another person's personal information unless there is a legitimate reason to do so.

20. CHILDREN'S INFORMATION

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and take appropriate action.

21. INTERNATIONAL PROCESSING

Some third-party service providers used by HEAVENLY GLOW™ may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

22. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

You should review the privacy policies of third-party websites before providing them with personal information.

23. SOCIAL MEDIA

If you interact with HEAVENLY GLOW™ through social-media platforms, the relevant platform may collect and process your information according to its own privacy policy.

Information that you publicly post or share on a social-media platform may be visible to others.

We recommend avoiding the public sharing of sensitive personal information.

24. BUSINESS TRANSFERS

If HEAVENLY GLOW™ is sold, merged, reorganised, or transferred to another business, personal information may form part of the business assets transferred, subject to applicable privacy laws.

Any such transfer will be handled in accordance with applicable legal requirements.

25. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to lawful requests from authorities;

  • Protect our legal rights;

  • Investigate fraud;

  • Enforce our Terms of Service;

  • Protect customers or other individuals; or

  • Prevent unlawful activity.

We will seek to limit disclosures to information reasonably necessary for the relevant purpose.

26. ACCURACY OF INFORMATION

We rely on customers to provide accurate and up-to-date personal information.

If your information changes, you should notify us where reasonably necessary so that we can maintain accurate records.

You may request correction of inaccurate information in accordance with applicable law.

27. CHANGES TO THIS PRIVACY POLICY

HEAVENLY GLOW™ may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes in our business;

  • Changes to our website;

  • Changes to technology;

  • Changes to our service providers; or

  • Changes in applicable legal requirements.

The latest version will be published on our website with an updated “Last Updated” date.

28. COMPLAINTS

If you have a concern about how HEAVENLY GLOW™ handles your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You may also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

29. CONTACT US

For privacy-related questions, requests, or complaints, please contact:

HEAVENLY GLOW™

WhatsApp: 0615805717
Business Address: 5 Ametis St, Farramere, South Africa
Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

When submitting a privacy request, please provide enough information for us to understand and process your request.

We may request reasonable verification before releasing, changing, or deleting personal information associated with an account or order.

30. YOUR PRIVACY MATTERS

HEAVENLY GLOW™ aims to collect only information that is reasonably necessary for operating our business, providing our services, fulfilling orders, communicating with customers, improving our website, preventing fraud, and complying with applicable law.

We respect your privacy and will take reasonable steps to protect the personal information entrusted to us.

HEAVENLY GLOW™

Where Your Natural Glow Begins.™